Help & shipping
Everything you need to know before, and after, it arrives.
Shipping
Orders leave our workshop within two working days. Free on orders over $150, otherwise a flat $12 at home.
60-day trial
Cook with it for 60 days. If it is not right, send it back used or unused for a full refund.
Lifetime warranty
Cracks, warping or handle failures are covered forever. We repair or replace, and pay the postage.
Delivery
Where we ship, and how fast.
Every order is packed in recycled paper and card, with no plastic fill.
Region
Time
Cost
Home country
2–4 days
Free over $150
Europe
4–7 days
$24
North America
5–8 days
$29
Rest of world
6–12 days
$39
Questions
Frequently asked.
Cannot find it here? Write to us and a real person replies within a working day.